FREQUENTLY ASKED QUESTIONS

Customer Service

Choice Music was built on the passion to reach out to and connect with all K-POP music lovers. Therefore, we especially value going the extra mile in providing excellent customer service. If, for whatever reason, you are not satisfied with your purchase/shopping experience, feel free to reach out to us and we will do our best to assist you.

Frequently Asked Questions

I received a damaged/defective item...

Prior to sending out each item, we always do an item and package check to make sure there are no external damages. Further, we go through several different protective measures such as bubble wrap, cardboard box, secured taping, etc. to ensure that orders arrive without damages. Unfortunately, damages during delivery are unforeseeable. We are not liable for any item/package damages incurred during transit, and we are not liable for order packages once they have been delivered and scanned as such.

Because our products are sealed before distribution from Korea, any damage/defect incurred within products are considered manufacturer's defects. We are not liable for manufacturer's defects!

I accidentally chose in-store pickup as the shipping method in my order...

Unfortunately, once an order is placed and payment has been processed, the shipping method cannot be altered. If you mistakenly selected the "In-Store Pickup" option and you are unable to retrieve your items in our store (located in Los Angeles), you will need to cancel your order and place a new one with the correct shipping method.

If you wish to proceed with this course of action, please submit a cancellation request in our "Contact Us" page and we will process your request accordingly. Be sure to include your 5-digit order number.

I just place an order on your website and never received a confirmation email. What happened?

Check your Junk/Spam mail. Our confirmation emails sometimes end up there. If it wasn't found there, feel free to contact us!

How long will it take for my preordered purchase to ship?

We typically receive pre-ordered items 1-3 business days after the “expected” release date" listed in the product description. Once we receive the shipment, we will then begin processing pre-orders on a first order first serve basis. Once your order has been processed, you will receive a shipment confirmation. 

*Please be advised that shipment processing times can be extended due to various factors (e.g. multiple groups releasing new albums at the same time, heavy influxes of orders, shipment delays from Korea, etc.). 

Would I be able to purchase an item on the website and pick it up in-store?

Yes! However, a $3 flat fee per item will be applied in place of shipping costs. This cost is considered a reservation fee, a handling fee, and guarantees first press on album orders. Online prices tend to be lower than in-store prices because shipping has not been factored into the list price. When placing an order, you will have the option to select "In-Store Pickup". Once you complete your purchase, please allow 1 business day for the order to be prepared and ready for you to pick up.

NOTE: If you purchased a pre-order item, you will not be able to pick it up in-store until 2-3 business days AFTER the expected release date.

I placed an order, but changed my mind and wish to cancel...

If you would like to cancel your order, please message us as soon as possible. We cannot cancel orders once they have been shipped. If you would like to cancel your order after shipment, please refer to our Return Policy and note that any returns will be at your own expense.

Can I receive credit on my loyalty card for online purchases?

Credit is only applied to loyalty cards for in-store purchases. We apologize for this inconvenience.