ATTENTION: Due to the Chuseok Holiday (September 24th-26th), we anticipate delays with shipments arriving at our warehouse from Korea. Please note that this will affect processing timeframes for any orders containing newly released items and pre-orders. We apologize for any inconvenience and appreciate your patience regarding this matter!

If you have any general questions regarding your order, our website, or our product listings, please refer to our HELP/FAQ page. If you still need further assistance or have any other questions/concerns, feel free to contact us!

For faster assistance regarding orders, please include your 6-digit order number in your message (provided in the order confirmation email).

*Note: For any inquiries regarding an order error or damaged/manufacturers defects, please ensure the items received remain unopened and sealed in the original packaging. If you encounter an error with your order, you must contact us within 7 days of delivery.

Due to the high volume of messages we receive on a daily basis, please allow 1-2 business days for a response to all inquiries. Any inquiries received from Friday afternoon to Sunday night will be responded to on the following weekdays.

Your questions/concerns are important to us, and we will do our best to assist you as soon as we can!